Faqs

Welcome to Tesha Technologies Ltd, a leading innovator in the IT industry. We are committed to delivering cutting-edge technology solutions that empower businesses to thrive in the digital era. Our team of dedicated professionals combines extensive industry knowledge with a passion for technology to provide exceptional services to our clients worldwide.

General Questions

What services does your IT company provide?

We offer a full range of IT services, including but not limited to:

  • Network setup and management
  • Cloud services and data migration
  • Cybersecurity solutions
  • IT consulting and strategy
  • Helpdesk and technical support
  • Software development and integration
  • Backup and disaster recovery
  • Hardware and software procurement
Do you provide support for small & medium-sized businesses (SMBs)?

Yes, we provide tailored IT solutions for businesses of all sizes, from startups to medium-sized enterprises. Our solutions are scalable to meet the growing needs of your business.

What are your business hours for support?

Our standard business hours are [insert hours], but we offer 24/7 support plans for businesses that require around-the-clock monitoring and assistance.

What industries do you specialize in?

We serve clients across various industries, including finance, healthcare, legal,education, retail, and manufacturing. Our team understands the unique challenges of each sector and provides customized IT solutions accordingly.

Technical Support

How do I request IT support?

You can contact our helpdesk via:

What is the typical response time for IT support requests?

Our standard response time for urgent issues is within [insert time frame, e.g., 1
hour], while non-urgent issues are addressed within [insert time frame, e.g., 24
hours].

Do you offer remote support?

Yes, most issues can be resolved remotely. Our technicians can securely access your systems to diagnose and fix problems without the need for an on-site visit.

What should I do in case of a system emergency?

In case of a system emergency, contact our emergency support line at [insert emergency number] for immediate assistance. We prioritize critical system failures and will work to restore your systems as quickly as possible.

Security and Data Protection

How do you ensure data security?

We implement industry-standard security protocols, including firewalls, encryption, multi-factor authentication, and regular security audits. We also offer tailored cybersecurity solutions like endpoint protection, vulnerability assessments, and security training for your staff.

Do you offer data backup and disaster recovery services?

Yes, we provide comprehensive data backup solutions and disaster recovery planning to ensure your critical data is always protected and can be quickly restored in the event of a breach, system failure, or natural disaster.

Can you help with GDPR and other data protection compliance?

Yes, we assist clients in ensuring their IT infrastructure and data handling processes comply with GDPR, HIPAA, and other regulatory frameworks relevant to their industry.

Cloud Services

What cloud services do you offer?

We offer a range of cloud solutions, including:
 Cloud storage and backup
 Cloud-based applications and software solutions (SaaS)
 Infrastructure as a Service (IaaS)
 Cloud migration services

Is my data safe in the cloud?

Yes, cloud solutions are highly secure when implemented correctly. We ensure that your cloud environment is configured with top-tier security measures, including encryption and regular backups.

Do you support hybrid cloud environments?

Yes, we support hybrid cloud environments, allowing you to combine on-premises infrastructure with cloud services for greater flexibility and scalability.

Pricing and Contracts

How do you charge for your services?

We offer several pricing models based on your needs:
 Hourly rates for one-time support or consultation
 Monthly retainers for ongoing support
 Project-based pricing for specific IT initiatives

Do you offer service level agreements (SLAs)?

Yes, we provide SLAs tailored to your business requirements, ensuring guaranteed response times, uptime, and performance standards for our services.

Are there any long-term contracts?

We offer both flexible month-to-month contracts and longer-term agreements. We will work with you to determine the best plan based on your business’s goals and needs.

IT Consulting

Do you offer IT strategy consulting?

Yes, our team provides IT consulting services to help align your technology with your business objectives. We assess your current infrastructure, recommend improvements, and help implement technology that drives efficiency and growth.

Can you help with IT budgeting and planning?

Absolutely. We work with businesses to create comprehensive IT budgets, plan for future technology investments, and ensure that your IT infrastructure can scale as your business grows.

Onboarding and Implementation

How do you handle the onboarding process for new clients?

Our onboarding process begins with an in-depth assessment of your current IT infrastructure and needs. We then create a tailored IT plan, followed by seamless implementation with minimal disruption to your business.

How long does the setup process typically take?

The setup process varies depending on the scope of services required, but typical implementations range from a few days to a few weeks. We provide a detailed timeline during the initial consultation.