Faqs
General Questions
We offer a full range of IT services, including but not limited to:
- Network setup and management
- Cloud services and data migration
- Cybersecurity solutions
- IT consulting and strategy
- Helpdesk and technical support
- Software development and integration
- Backup and disaster recovery
- Hardware and software procurement
Yes, we provide tailored IT solutions for businesses of all sizes, from startups to medium-sized enterprises. Our solutions are scalable to meet the growing needs of your business.
Our standard business hours are [insert hours], but we offer 24/7 support plans for businesses that require around-the-clock monitoring and assistance.
We serve clients across various industries, including finance, healthcare, legal,education, retail, and manufacturing. Our team understands the unique challenges of each sector and provides customized IT solutions accordingly.
Technical Support
You can contact our helpdesk via:
- Phone: +234123456789
- Email: admin@teshaconsult.com
- Online ticketing system: [insert link]
Our standard response time for urgent issues is within [insert time frame, e.g., 1
hour], while non-urgent issues are addressed within [insert time frame, e.g., 24
hours].
Yes, most issues can be resolved remotely. Our technicians can securely access your systems to diagnose and fix problems without the need for an on-site visit.
In case of a system emergency, contact our emergency support line at [insert emergency number] for immediate assistance. We prioritize critical system failures and will work to restore your systems as quickly as possible.
Security and Data Protection
We implement industry-standard security protocols, including firewalls, encryption, multi-factor authentication, and regular security audits. We also offer tailored cybersecurity solutions like endpoint protection, vulnerability assessments, and security training for your staff.
Yes, we provide comprehensive data backup solutions and disaster recovery planning to ensure your critical data is always protected and can be quickly restored in the event of a breach, system failure, or natural disaster.
Yes, we assist clients in ensuring their IT infrastructure and data handling processes comply with GDPR, HIPAA, and other regulatory frameworks relevant to their industry.
Cloud Services
We offer a range of cloud solutions, including:
Cloud storage and backup
Cloud-based applications and software solutions (SaaS)
Infrastructure as a Service (IaaS)
Cloud migration services
Yes, cloud solutions are highly secure when implemented correctly. We ensure that your cloud environment is configured with top-tier security measures, including encryption and regular backups.
Yes, we support hybrid cloud environments, allowing you to combine on-premises infrastructure with cloud services for greater flexibility and scalability.
Pricing and Contracts
We offer several pricing models based on your needs:
Hourly rates for one-time support or consultation
Monthly retainers for ongoing support
Project-based pricing for specific IT initiatives
Yes, we provide SLAs tailored to your business requirements, ensuring guaranteed response times, uptime, and performance standards for our services.
We offer both flexible month-to-month contracts and longer-term agreements. We will work with you to determine the best plan based on your business’s goals and needs.
IT Consulting
Yes, our team provides IT consulting services to help align your technology with your business objectives. We assess your current infrastructure, recommend improvements, and help implement technology that drives efficiency and growth.
Absolutely. We work with businesses to create comprehensive IT budgets, plan for future technology investments, and ensure that your IT infrastructure can scale as your business grows.
Onboarding and Implementation
Our onboarding process begins with an in-depth assessment of your current IT infrastructure and needs. We then create a tailored IT plan, followed by seamless implementation with minimal disruption to your business.
The setup process varies depending on the scope of services required, but typical implementations range from a few days to a few weeks. We provide a detailed timeline during the initial consultation.